Client Testimonials

Rum Charles delivered a keynote presentation at our recent Executive Assistant/Personal Assistant Melbourne Summit on the subject of ‘Avoiding the Stress Trap’. Rum’s presentation was excellent and had the audience’s full attention from start to finish. What was particularly impressive was Rum’s ability to speak at length on individual challenges offered by the audience rather than deliver a prepared speech. This ensured a real connection with attendees and a very personal approach which added additional value to his participation.

Here are a selection of comments received from attendees at the summit;

“Rum was very entertaining and I took away a lot of tips from his presentation”

“Rum was an absolute delight! His presentation was very lively, humorous and extremely informative. I welcome an opportunity hopefully in the future to learn much more from another of Rum’s inspirational presentations!”

“Have already read Rum’s book, which is a great reminder of his session”

“Very upbeat and relevant. Very important in todays world. A lot of presenters are stuck in the old days and need to move on”

“Rum was a fantastic speaker, I could listen to him talk all day, he was so engaging. The room was on such a high!”

I can’t recommend Rum highly enough and I know he would add value to any event he participates in.

Doug Power
Program Director EA/PA Series of Events



“I attended a Local Government Seminar in Adelaide, where Rum Charles was the Speaker. I have attended many seminars in my 7 years with local Government. I have never left a Seminar where the speaker stays in “your head” for some time after. However this is what happened, Rum is engaging and entertaining, he has an infectious enthusiasm for what he does that you just can’t help but be inspired by him.”

Karen Cook
Compliance Officer/Fire Prevention Officer
Campbelltown City Council

Rum is consistently highly rated for his ability to engage and connect with a broad range of people and interests. He understands the importance of drawing upon his experience and knowledge to deliver relevant, key messages that fit each audience.

Don’t take our word for it – view our video of real life attendees and read a selection of testimonials from a range of clients and industries. To view Rum in action, visit our video gallery. When you are ready, contact us to discuss how Rum can make your next speaking or training event a positive, memorable, stand out success.

On behalf of all at the VLGA, thank you for conducting a masterclass at our Essential Councillor Retreat at Torquay last week.

The masterclass was highly engaging and I am confident that the councillors who attended were provided with some guidance and understanding around the role of social media and how to maximise its use.

Those who attended not only greatly appreciated the session, but took away some keys messages for their respective local governments.

Maree McPherson
Chief Executive Officer
Victorian Local Governance Association

The NLGCSN Tas Chapter would like to thank you for your excellent presentation of Customer Focus Tools Based Training Program at Riverside in Tasmania which was motivating, entertaining and thought provoking.

Your unique high-energy style provided a refreshing perspective on customer focus and your approach – knowing the specific issues we deal with in local government, providing tips on how to make the most of challenging situations and making us laugh – made the day an outstanding success.

The feedback on both the material you presented and your techniques was overwhelmingly positive. And, best of all, everyone was inspired to take action.
We look forward to working with Rum on other training programs.

National Local Government Customer Service Network
Tasmania Chapter

In all dealings and communication and also in all sessions that Rum has designed and/or been involved in designing and/or helped prepare, Rum’s professionalism, knowledge and his ability to gain very quick understandings of the relative business to understand where/why focus is required, has made an enormous difference in effecting these programs in a timely and impactful manner.

I cannot recommend Rum or his business Indigo Training highly enough. I look forward to working with him again soon and can only suggest that any investment of your time with Rum, would be of benefit to any organisation.

Julean Lipsham

Rum has an amazing ability to engage every person in the training room – and ensure each person comes away with a positive and individually tailored learning experience. He is able to adapt the learning program and delivery to suit the audience on the day, and ensure he is not only delivering the learning objectives required by the organisation but he’s also meeting the learning needs of the audience.

It is his enthusiasm, experience and passion for working with local government that seems to resonate most with our staff that attends his training sessions.

Lisa Anderson
Organisation Development Officer
Warrnambool City Council

Rums ability to engage, entertain and deliver core messages is not often seen with many other training professionals. He has a genuine passion for what he does which shows in his professionalism, research and delivery. He is a true generalist and adaptable to a wide range of audiences and training topics. A great investment for any team or company wanting to take things to the next level. Everyone leaves with a smile after a Rum Charles session.

Krista Hunt
Senior Group Manager
Porter Davis Homes

In local government, the key to a productive work force is people…not the product. Rum Charles delivers a fascinating program of fresh ideas that enhance individual communication skills at all levels of any organization. I found Rum’s seminars engaging, educating, energizing and motivating. His ability to connect, guide and bring out the best in both individuals and teams is outstanding.

Jodie Harrison
Manager – Public Affairs and Communications
Monash City Council

I would like to thank Rum for the quality and enthusiasm contained in his presentation, and would have no hesitation in using him again and/or recommending him to others.

Russell Pike
Operations Manager (ACT & VIC) Storage King Group


On behalf of the National Local Government customer Service Network Executive, we would like to express our sincere appreciation for your support and presentation at the 2013 Network Conference in Kingscliff.

It is clear from the feedback received from delegates, both verbally and through the evaluation survey your session was very informative and relevant (89.5% – MC and overview/wrap up each day; 77.8% – “Vision 20 Twenty – Riding the Wave of the Future”- review from within sessions).

Here is a snapshot of what some of the delagates had to say:

-Great presenter, interacts well with the audience, very motivational
-Enthusiastic and excellent presentation; kept the whole conference on track

Thank you for sharing your knowledge with the group and for taking the time out to present.

We appreciate your support of the Network and look forward to working with you again in the future.

Pauline Webb
President NLGCSN


In recognition of your support as our Supporting Sponsor for the 2013 pageant year. Your outstanding contribution helped
make a difference in the lives of others and allow them to dare to dream.

Thank you for all your drive in helping Ashleigh to see her potential and reach inside to create impactful presentations.

Lori-Rose McGinty
National Director
Miss Humanity Australia


Rum is a very an energetic and motivational speaker who keeps you captivated throughout his presentation. His key message ‘attitude influences the customer focus culture in an organisation’ was very relevant. I have read Rum’s Biography which is truly inspirational. His presentation was enjoyed by all and positive feedback was received.

Tessa Prestipino
Coordinator Community Information
Latrobe City Council



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